Terms Of Warranty

Warranty Registration

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ROMEING 2-Year Limited Warranty for Luggage

This covers any defect on wheels, zips, handles, locks & workmanship.
Here’s a quick breakdown to show you what this *exactly* means for you.

Shell / Body :

What we cover

  1. Manufacturing defects such as shell cracks and discolouration at the time of arrival.

What we don’t cover

  1. Damages caused due to airline/carrier mishandling or severe accidents.
  2. Damages caused due to treatment of unspecified chemicals/cleaning agents. Learn more here.
  3. General wear and tear caused due to prolonged/improper use of the luggage.


What we cover

  1. Functional damages such as pull handle and push button malfunction.


What we cover

  1. Functional damages like wheel malfunction and cracks.


What we cover

  1. Lock malfunction

What we don’t cover

  1. Damage caused to the lock due to a forgotten password. We strongly recommend that you make a note of your lock code once you set it.

Carry Handle:

What we cover

  1. Breakage

 Logo Plate:

What we cover

  1. Fitment issues

What we don’t cover

  1. Scratches occurred due to mishandling. Logo plate lost.

 Side Feet:

What we cover

  1. Breakage


What we cover

  1. Zipper damage and malfunction

What we don’t cover

  1. Zipper malfunction due to over packing/overload.
  2. Having to struggle while zipping your luggage due to protruding items placed inside, is generally a good indicator of over packed luggage.
  3. Physical damage to zipper due to mishandling, or wear & tear.


Tips from our team

  • It's always recommended to take a picture of the luggage before check in to claim any damages with your respective airline.
  • The locks on our products are designed to prevent accidental openings and may not guarantee protection against theft, breakage, or unauthorized access by airline or airport personnel, or governmental authorities.
  • We recommend inspecting your product immediately after it has been handled by someone other than yourself. If any damage occurs during transit, please file a claim with the airline authority before clearing customs or leaving the airport.


Quick fixes at home

  • In the situation of a spare-part replacement, we’ve worked on a quick and seamless process to help you get your luggage fixed, without having to physically travel to our service center.
  • We’ll send you the spare part, along with a step-by-step guide to help you fix-up your luggage. All you’ll need is 10 minutes and a simple screwdriver. That’s it!
  • Just send us an email, and we'll guide you through the quick and simple process of replacing the parts yourself.


General T&C

  • Please make sure you keep your proof of purchase safe and sound! You'll need it to avail your warranty.
  • This warranty covers manufacturing defects only and does not cover damage caused by misuse, neglect, accidents, extreme temperatures, solvents, acids, water, normal wear and tear, or transportation incidents.
  • This warranty is non-transferable and ends if the original purchaser sells or transfers the product.
  • This limited warranty excludes products purchased from third-party sellers or online auction sites.
  • Improper or incorrectly performed maintenance or repairs void this warranty.
  • If the product proves defective during the warranty period and you follow our return instructions, we will either replace the product with a new or refurbished product that is the same or similar to the original, or repair the product using new or refurbished parts.
  • There is no guarantee that any replacement product will be identical or offer the same functionalities as the original. Product comparability is determined by us at our sole discretion.
  • You are responsible for all costs to send the product to the ROMEING Service Centre, including packaging, shipping, and applicable taxes.
  • If your luggage happens to need some fixing beyond its specified warranty period, you would have to bear the cost of the spare parts.


International warranty is not provided for any ROMEING products. This limited warranty applies only to products purchased in India.


ROMEING Service Centre:

W-31, APMC Mkt-2, Phase 2,
Sector 19, Turbhe, Vashi,
Navi Mumbai 400705.