Warranty
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To make a warranty claim for products purchased in India, please call the ROMEING Service Center at (+91) 9322012221 or email us at info@golyfe.in. Please note, international warranty is not provided for any ROMEING products. This limited warranty applies only to products purchased in India.
Quality Assurance
ROMEING travel products undergo rigorous performance testing at fully loaded capacity, adhering to stringent quality control standards. Before any product is offered for sale, it is subjected to tests of strength, durability, and dependability to meet the demands of frequent travelers.
ROMEING Two-Year Limited Warranty for Luggage
ROMEING warrants to the original purchaser or gift recipient that its products are free from defects in materials and workmanship under ordinary use for two years from the original retail purchase date. This warranty is non-transferable and ends if the original purchaser sells or transfers the product. A copy of the sales receipt from an original ROMEING authorized sales retailer is required for warranty service. This limited warranty excludes products purchased from third-party sellers or online auction sites.
ROMEING products are rigorously tested to ensure they meet stringent standards. If a problem occurs due to manufacturing defects, ROMEING will, at its discretion, either repair or replace the product according to the terms and conditions of this warranty.
This warranty covers manufacturing defects only and excludes accidental damage, misuse, improper care, alteration, acts of God (such as floods and earthquakes), and normal wear and tear that occurs after extended use (e.g., zipper wear, physical damages to wheels, locks, trolley mechanism, body shell scratches, fabric abrasion, etc.). Like most large luggage manufacturers, we cannot accept liability for damage due to improper handling by carriers. If your luggage is damaged after a flight due to improper handling by the airline, you must notify the airline before leaving the terminal building.
If the product proves defective during the warranty period and you follow our return instructions, we will either replace the product with a new or refurbished product that is the same or similar to the original, or repair the product using new or refurbished parts. There is no guarantee that any replacement product will be identical or offer the same functionalities as the original. Product comparability is determined by us at our sole discretion. You are responsible for all costs to send the product to the ROMEING Service Center, including packaging, shipping, and applicable taxes.
Incidental and consequential damages are expressly disclaimed. Labor charges and damages due to work performed by anyone other than a Service Center are not covered by this warranty. Any implied warranties are excluded to the extent permitted by applicable law. The warranty is limited to the value of the product. Manufacturing specifications may change without notice. Product locks are intended to prevent accidental opening and cannot necessarily prevent theft, breakage, or entry by airline or airport personnel or governmental authorities. Inspect your product immediately after handling by anyone other than yourself. If damaged in transit, submit a claim to the transit company at the arrival location, if possible, before clearing customs.
This warranty is intended to provide specific legal rights. In addition to the rights described herein, you may have other rights that vary by state or country concerning the exclusion or application of implied warranties, incidental and consequential damages, and repair and replacement. Therefore, the limitations or exclusions specifically contained in this warranty may not apply to you.
Non-warranty maintenance or repairs on your product can be performed by any company, but ROMEING requires that you use an approved Service Center for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. Coverage is valid only with proof of purchase from an authorized ROMEING dealer or retailer. To locate a Service Center, contact us at (+91) 9322012221 or email us at info@golyfe.in.
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This limited warranty is non-transferable and covers only the original end purchaser. Coverage ends when the original purchaser sells or transfers the product. A copy of the sales receipt from the original ROMEING authorized sales retailer is required for warranty service. This limited warranty excludes products purchased from third-party sellers on online auction sites. Online sales auction confirmations are NOT accepted for warranty verification.
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ROMEING warrants that its products will be free from defects in workmanship and materials under ordinary use for two years from the original retail purchase date.
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Normal wear and tear, misuse, improper care or alteration, mishandling, abuse, acts of God (such as floods and earthquakes), accidental damage, transport damage (e.g., by airlines or third parties), use of the product other than for its intended purpose, damage caused by improper or unauthorized repair or maintenance, modified or altered products, any contents in the product and non-ROMEING products used in connection with the product.
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To report a warranty defect for products purchased in India, contact customer support at (+91) 9322012221 or email us at info@golyfe.in. Please include your telephone number so that we can contact you.
When submitting a warranty claim, proof of purchase and return of the product for warranty coverage verification are required. You are responsible for shipping costs to ROMEING, but there is no charge for inspection or return postage. ROMEING is not liable for products that are damaged or lost in transit to us. We recommend shipping your returned products to ROMEING via a trackable shipment method. You are responsible for customs fees, including taxes, duties, and brokerage.
All products returned to ROMEING will be reviewed for authenticity. Counterfeit products will be confiscated and turned over to our legal department. Counterfeit cases will not be returned, and consumers should seek restitution from their original place of purchase.
Sole and Exclusive Remedy:
If we find that the product is defective in materials or workmanship and meets the terms of the limited warranty, your sole and exclusive remedy for a breach of this limited warranty, and ROMEING’s sole and entire liability, is, at our option, to repair or replace the defective product using new or refurbished parts or products. Repair or replacement (including parts, labor, and shipping costs) will be at ROMEING’s expense. ROMEING reserves the right to send you a replacement product that is the same, similar, or a substitute equivalent based on availability. Replacement products are warranted for the remainder of the original applicable product warranty period. For this warranty, “refurbished” means a product or part substantially returned to its original specifications. Failure to ship the damaged part or product back to us may result in your being charged for the replacement part or product at full retail price.
Warranty Disclaimers:
Except as expressly set forth in this limited warranty, ROMEING makes no other express or implied warranties to the extent permitted by law and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of non-infringement of third-party rights, merchantability, and fitness for a particular purpose. If the disclaimer of any implied warranty is not permitted by law, the duration of such implied warranties is limited to the durations set forth in this limited warranty. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so these limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction.
Limitation of Liability:
In no event shall ROMEING or its suppliers be liable to you or any third party for any indirect, incidental, consequential, special, or exemplary damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third-party products used in or with the product, loss of use of the product or any third-party products used in or with the product, even if ROMEING has been advised of the possibility of such damages. ROMEING has no liability for any damage or destruction to consumer electronics devices or other personal property in or connected to the products, including, without limitation, laptops, tablets, smartphones, or other devices, or any loss of data contained in those devices. Notwithstanding any damages you may incur for any reason (including, without limitation, damages referenced herein and all direct or general damages in contract, tort (including negligence), or otherwise), the entire liability of ROMEING and any of its suppliers shall be limited to the amount actually paid by you for the product. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Please Note: Features and specifications of all ROMEING products are subject to change without notification.